TopAGENT OPERATIONS
Monitoring.
How our agents support everyday customer operations. Figures are aggregated and anonymized; individual conversations and customer details are never displayed.
WHAT THE NUMBERS MEAN
Practical work, measured.
We track customer conversations that progress beyond an initial connection, contact information captured during those calls, explicit requests for follow-up, and bookings backed by successful system actions.
A captured contact is not necessarily a qualified sales lead. Appointment counts include only bookings supported by structured tool results. Demo agents are excluded.
DATA STATUSWaiting for first synchronization
The public dashboard will populate after an administrator imports eligible calls.
ADMIN CONTROLS
Update monitoring data
Pull Retell call records into the anonymized Firestore dataset and recalculate the public metrics. No transcripts, phone numbers, names, or raw call IDs are stored.
PRIVATE BUSINESS INTELLIGENCE
Revenue intelligence
Run the configured Luna model on eligible production calls to classify customer requests, services, estimated lead value, outcomes, and service friction. Raw transcripts and customer details are not stored in the analytics dataset.
Estimated pipeline is potential gross revenue based on quoted prices, not confirmed sales.